Genuine Warranty

About Genuine’s 2 Year Unlimited Mile Warranty

HOW DOES THE WARRANTY WORK?

The Genuine Buddy, Roughhouse, Blur and Stella 4T are covered by a 2-year unlimited mile warranty. At the time of purchase, you will receive a warranty certificate with a detailed breakdown of what is covered and not covered, but here’s a quick overview!

All warranty work must be performed by an Authorized Genuine Scooter dealer. Genuine will not ship warranty parts directly to the owner, or to a third party dealership/mechanic. Warranty work and warranty parts are free of charge, but the costs of transporting the scooter to and from the authorized dealership is the sole responsibility of the owner. Depending on the situation, it’s possible you could take advantage of Genuine’s roadside assistance program to tow the scooter to the dealership if it cannot be ridden.

If you experience a mechanical issue with your scooter and you believe it is warranty related, please make an appointment with your authorized dealership for an inspection. The dealer will assess the cause of the malfunction and determine if the repair is covered under warranty.

In a nutshell, consumable parts such as brake pads, cables, tires, bulbs, belts, etc. are not covered. The battery is covered for one month after purchase. All non-consumable components such as the piston, the forks, the frame, etc. are covered for the entire length of the warranty period.

What do we mean when we say “covered”? We mean we’ll happily fix your scooter if the failure occurred under normal riding conditions and your scooter has been properly maintained and treated nicely.

In other words, if you break your scooter by riding it into a tree, forgetting to change the oil, attempting to replace the stock piston with a piston from a 1979 Harley Sportster, “seeing what it will do” on a motocross track, wiring a 1,000 watt stereo into the electrical system, or riding wide open throttle to California with a passenger and 90 pounds of gear, that’s not nice and therefore that’s not covered.

Read more about Genuine here.